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DELIVERY POLICY

Thank you for choosing U-One Go Live! We want to ensure a seamless and transparent shopping experience for our valued customers. Please review our shipping policy to understand how we handle the processing, shipping, and delivery of your orders.

Order Processing:

Orders are processed within 3 business days after payment confirmation.
Please double-check your shipping address during checkout, as we cannot be responsible for orders shipped to an incorrect address provided by the customer.
Shipping Methods and Timeframes:

We offer the following shipping methods: Standard Shipping

Goods will be delivered in 3-5 days

Shipping times vary based on your location and the chosen shipping method.
Please note that these are estimates and not guaranteed delivery dates.


Shipping Costs:

For Singapore, we provide free delivery above order amount $35 (ONLINE ONLY)

*We do not offer delivery service for customers' order in our retail shop. 

For Malaysia, we provide free delivery for all customers which delivery address is located at West Malaysia. For delivery address located in East Malaysia, we will inform our customers on the weight of the parcel to determine the postage fee.


Shipping Delays:

While we strive to meet our estimated delivery times, unforeseen circumstances such as customs delays or extreme weather conditions may impact delivery schedules.
We appreciate your patience and understanding in such situations.


Lost or Damaged Packages:

If your order is lost or damaged during transit, please contact our customer service team at +65 8889 3683 (SG)/ +6016-219 7096 (MY) within 7 days of the expected delivery date.


Contact Information:

For any questions or concerns regarding your order, please contact our customer service team at WhatsApp +65 8889 3683(SG)/ +6016-219 7096 (MY)
By placing an order with Wheee Live, you agree to the terms outlined in this shipping policy.

We appreciate your business and look forward to serving you!

Sincerely,

U-One Go Live